DELIVERY INFORMATION

Self pick up - No delivery charge.
At 55G, Jalan Lenggong, 11600 Jelutong, Penang.
Self pick up time is 9.30am to 12pm & 2pm to 6pm. (Monday to Friday), Saturday (12.30pm to 5pm)
Please inform us in advance which day and time you would like to self pick up at our premise at 04-2811815 or email us at sales@hockguansb.com.


Delivery fee :

Delivery within West Malaysia only, no delivery to Sabah & Sarawak. 

Flat rate RM15.00 delivery charge out of Penang island.

Free delivery fee within Penang Island for purchase RM350.00 and above.

Please key in coupon code "FREESHIP" in coupon  to waive the shipping fee after you add to cart and the fee will be deduct automatically when you check out.

Orders placed during 12/5/21 to 16/5/21, will be sending out the week after due to closure during Hari Raya.


Delivery Methods & Conditions :

  • Penang island Delivery schedule is Monday to Friday. 9am to 6pm. Saturday 1pm to 4pm. No delivery after 6pm, Sunday & Public holiday.
  • Please allow 7 working days for the order out of Penang island.
    If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time.
  • Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. Good supplied and delivered to buyer are deemed to be the account of the buyer. We are not responsible for the breakage after the item delivered. Copy of delivery note/ invoice is to be signed with NRIC as a proof of delivery. We will take back the order if the person who receives the order fails to provide his/her NRIC.
  • Any breakages or shortages or wrong product delivered, must be reported to us within 24 hours of the delivery at 012-4525544. This can be done by email or phone call. You must have your online receipt number or invoice.
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