DELIVERY INFORMATION

Self pick up - No delivery charge.
At 55G, Jalan Lenggong, 11600 Jelutong, Penang.
Self pick up time is 9.30am to 12pm & 2pm to 5pm. (Monday to Friday), Sat (12.30pm to 4pm)
Please inform us in advance which day and time you would like to self pick up at our premise at 04-2811825 or email us at sales@hockguansb.com.


Delivery fee :

Delivery within West Malaysia only, no delivery to Sabah & Sarawak. 

Flat rate of RM15.00 for other states within West Malaysia including Penang mainland for quantity order up to 12 bottles.

There will be additional delivery charge for ordering more than 12 bottles. Kindly message and check with us.

If your delivery location is Penang island, we will waive the delivery fee if the quantity you order is  6 bottles and above (please select pickup from store to waive the fee) . Quantity below 6 bottles, flat rate 15.00.


Delivery Methods & Conditions :

  • Penang island Delivery schedule is Monday to Friday. 9am to 6pm. No delivery after 6pm.
    Please allow 7 working days for the order out of Penang island.
    If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time.
  • Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. Good supplied and delivered to buyer are deemed to be the account of the buyer. We are not responsible for the breakage after the item delivered. Copy of delivery note/ invoice is to be signed with NRIC as a proof of delivery. We will take back the order if the person who receives the order fails to provide his/her NRIC.
  • Any breakages or shortages or wrong product delivered, must be reported to us within 24 hours of the delivery. This can be done by email or phone call. You must have your online receipt number or invoice.
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