As a condition of using this website at hockguansb.com (the “Site”), provided by Hock Guan wines & spirits Sdn Bhd , you agree to comply with and be subject to all of the following terms and conditions of use.

Legal Age and Religion (Non-Sales of Alcohol to Muslims):
By virtue of Section 19 (1) and Section 19 (2) Syariah Criminal Offences Act 1997, all Malaysian Muslims are forbidden from buying and drinking alcohol.
It's a condition that you are a non-MUSLIM and above the legal age of 21 for the consumption of alcohol in Malaysia. It is illegal for you to buy alcohol from us if you are under the age of 21 and it is illegal if you falsify your details in order to buy alcohol if you are under the age of 21.

Online ordering :

No minimum order quantity.

Please refer to "Delivery information" for the shipping fee within and out of Penang Island.

For those out of stock or pre-order item, you can check with us the availability of the stock if you would like to order because we might not update the stock availability every day.

Pre order item might take 5 - 7 working days to arrive. 

Bulk order 12 bottles and above are pre order based. Please email to check the stock availability. 

Payment Options:

We accept fpx/bank transfer, TNG ewallet, boost, grab pay, credit card payment. We will do the shipping after the payment is confirmed received.
If you fail to pay any fees or charges when due, we reserve the right to cancel the order.

Product’s information:

Product listed are all duty paid & guaranteed authentic.

Please take note that the product’s alcohol by volume (ABV%), content volume different by 5cl and product’s vintage/year for champagne & wine will be changed/vary without prior notification due to product’s batches.
The product’s image may not be absolutely accurate. Image shown might vary from actual product. This might due to the changing label or packaging by the producers. 
If you do have any doubt regarding the product, do not hesitate to contact us immediately before you place order.

Product Pricing :
Prices shown against each item listed are not inclusive of delivery charge or postage which will be added on the bill. We reserve the right to revise the price on this site without prior notice. 

Prices stated online may vary from prices in store. Additional discount will be given to walk in customer.

Refund , Return & Cancellation:

Please note that unsealed products are considered sold and are not eligible for return and/or refund. Thus, all exchange or return products must be in their original condition, packaging and with box (if any).

Hock Guan wines & spirits reserve the right to refuse a refund request due to unreasonable grounds provided (by the customer) to claim a refund such as product image , 5cl content volume different, ABV% and vintage/year uploaded in this site is vary. Product image/label or year for wines & liquors might vary . Please check with us the product detail before you place order if you are very concern about the detail of the products.

No return, refund or cancel of order available except the conditions below.

  1. Faulty or spoilt of content of the products 
  2. Not the product originally ordered
  3. We fail to deliver your order due to insufficient stocks.

We will try to do the replacement of the product for the issue above instead of doing the refund.

The delivery cost & payment gateway charges will be borne by the buyer for the refund if cancellation without valid reason.

Notify us by email or phone call in 24 hours.

The faulty product must be kept and returned to Hock Guan wines & spirits sdn bhd without undue delay. The customer is responsible for the delivery of the items back to our facilities and we do not bear any delivery cost for the return. We do not responsible for the damage of the item during the return in transit.

You will be contacted after our assessment of the returned product (might take a period of time), where we will either offer you an exchange or a refund.

Bottles sent back to us should still have its original contents, at least 2/3 full. This will help our assessment of the product by our principal company at overseas. 

Use of Materials :

You may print or have printed by a third party any downloadable material contained on this Site provided that:

  1. the material is solely for non-commercial and personal use;
  2. no copyright or other proprietary notice is removed from the material; and
  3. the material is not altered in any manner.

Copyrights, Trademarks and Other Proprietary Rights :
You acknowledge and agree that all content and materials available on this Site, including but not limited to trademarks, designs, logos, names, text, images, audio and video materials are the property of Hock Guan wines & spirits sdn bhd unless otherwise noted. You may not remove any copyright or other proprietary notices from hock guan wines & spirits’s Proprietary Material. You may not display, reproduce, distribute, modify, transmit, or otherwise use Hock Guan wines & spirits sdn bhd’s Proprietary Material in any way for any public or commercial purpose, without the prior and express written consent of Hock Guan wines & spirits sdn bhd.

Indemnification :
You shall indemnify, defend and hold harmless Hock Guan wines & spirits, its officers, directors, employees, consultants, representatives, and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the websites. Hoc Guan wines & spirits sdn bhd reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle or otherwise dispose of any matter without the prior written consent of Hock Guan wines & spirits sdn bhd.

Governing Law :
This Agreement and its performance shall be governed by the laws of Malaysia. You consent and submit to the exclusive jurisdiction of the courts and administrative tribunals, as the case may be, located in the City of Edmonton, in Penang, Malaysia, in all disputes arising out of or relating to the use of the websites and these Terms and Conditions.

Severability :

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement :
These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Hock Guan wines & spirits sdn bhd making such amendments or modifications available to it pursuant to the Terms and Conditions.